DELIVERY INFORMATION
What is the cost of shipping?
Standard Shipping Charges Rs. 49/- applicable on all Orders below Rs. 399/-.
For Orders above Rs. 399/-, Shipping is Free.
How long will it take for the order to reach me?
It usually takes 2-4 working days to dispatch an order. Shipping time for Domestic orders is 5-9 days.
In case you want your order on priority basis, Kindly contact us we will dispatch your order on priority.
If you have placed an order with multiple items, please note that your items MAY arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you updated in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, kindly Call / WhatsApp us on +91-9079768931 or write to us at [email protected]
My order has been shipped. Can I track it?
Once your order has been dispatched, you will receive an email/SMS with the details of the tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours after your order is dispatched from our end.
If we are unable to fulfil the order in 7-10 days due to any reasons, we will Contact you.
CANCELLATION BY THE CUSTOMER
Prepaid orders are not eligible for cancellation, Cash on Delivery orders can be cancelled within 24 hours of placing the order. Kindly Call / WhatsApp us on +91-9079768931 or write to us at [email protected] to request a cancellation.
In certain circumstances where a customer wants to cancel a Prepaid Order, valid refunds can only be processed in the form of Store Credit.
The customer agrees not to dispute the decision made by Kanha Poshak and accepts the decision regarding the cancellation.
COURIER
Delivery takes 3-12 business days. Delivery time excludes payment verification & administrative processes.
Delivery is traceable and 100% insured.
Customers (anyone living at the address) will be required to sign for the package at the door.
If no one is at home/office to receive it, a re-delivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for re-delivery.
As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number, it’s the customer’s duty to follow up with the courier company after that, we can just help them with the exact status of an order along with its location.
MAILING HOURS
Your orders will only be processed and packed during the operation hours. Our mailing team operates from 10:00 am to 17:00 pm, Monday – Saturday (exclusive of Public Holidays).